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What to Expect During your First Visit to C.W. Williams Community Health Center

February 28th, 2025

Visiting a new healthcare provider for the first time can feel overwhelming, but at C.W. Williams Community Health Center (CWWCHC), we help make the experience smooth, welcoming, and efficient. This guide will walk you through everything you need to know to prepare for your first visit, from scheduling your appointment to meeting your care team.

Before Your Appointment (Scheduling and Registration)

To receive care at CWWCHC, you’ll need to register as a new patient. You can do this by:

  • Calling our center at 704 393 7720 to schedule your first appointment
  • Registering online for convenience

On the day of your visit, arrive 15 minutes early to complete your registration. This extra time ensures we can gather all necessary information before you see your care team.

What to Bring for Registration

To register efficiently, please bring:

A valid form of identification, such as:

  • Driver’s license
  • Employment or School ID
  • Social Security Card
  • Green Card
  • Valid Passport
  • Veteran’s ID
  • Medical Card or Insurance Card (if applicable)

 

We accept most health insurance plans, including Medicaid and Medicare. If you have insurance, please bring your insurance card.

For Uninsured Patients

If you don’t have health insurance, don’t worry. We offer a Sliding Discount Fee Scale based on family income and size. To determine your eligibility, please bring:

  • Proof of Income (paycheck stub, tax form, or bank statement showing direct deposits)
  • Proof of residence (a bill addressed to you)
  • Any evidence of health or dental insurance coverage (if applicable)

During Your First Visit: Meeting your Care Team

At CWWCHC, your health is our priority. Your first visit is an opportunity for us to get to know you and understand your medical history. Here’s what to expect:

Reviewing Your Medical History

To provide you with the best care, our team will ask about:

  • Your past medical history
  • Any chronic conditions or ongoing treatments
  • Your family medical history

If you have previously seen another doctor, specialist, or visited an emergency room, please bring any test results, care plans, or discharge summaries you have. If you need help transferring your medical records, let us know when you call, and we’ll connect you with our medical records department.

Medications Review

Bring all your current medications (both prescriptions and over the counter) so our care team can review them and ensure proper treatment.

Your Medical Home

At CWWCHC, we believe in coordinated and continuous care. That means our care team will work with you to manage your health effectively. Whether you need routine checkups, specialized care, or ongoing treatment, we are here to support you.

We’re excited to welcome you and look forward to being your trusted healthcare provider. If you have any questions, don’t hesitate to contact us. See you at your first appointment!

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Our Address

3333 Wilkinson Boulevard
Charlotte, NC 28208

Toll Free (866) 299-4968

5800 Old Pineville Road
Charlotte, NC 28217

Phone (704) 393-7720

Fax (704) 398-3173

Medical Records Fax
(704) 405-9509

800 Clanton Road, Suites M
Charlotte, NC 28217

Phone (704) 393-7720

Fax (980) 771-3102

Check Your Smile Dental

3333 Wilkinson Boulevard
Charlotte, NC 28208

(704) 393-7720 ext. 3010

Pharmacy
(980) 335-0505

Patient Transportation
(980) 785-5711

Dental Mobile Services
(704) 393-7720 ext. 3010

Medical Mobile Services
(704) 393-7720 ext. 1025

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MISSION STATEMENT

Our mission is to improve spiritual, physical and psychosocial health by providing access to the highest quality comprehensive healthcare and ancillary services regardless of an individual’s ability to pay.